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FAQ
Are your products authentic and made in Korea?
Yes. We proudly offer 100% genuine, high-quality Korean-made products. All items, including Cuckoo rice cookers, Bodyfriend massage chairs, and BidetWorld bidets, are sourced directly from Korea or authorized distributors.Do you offer warranty and after-sales service?
Absolutely. All our products come with a warranty , and we offer local support for servicing and repairs through our Auckland and Christchurch based service team.Where are you located? Can I visit your store?
Yes! We operate both online and at our physical showroom in Auckland and Christchurch, New Zealand. You're welcome to visit us to try out products like massage chairs or view our rice cookers and bidets in person.
Auckland
2/48 Ellice road, Glenfield, Auckland
09-444-9114
Christchurch
shop12/184 Clarence Street , Riccarton, Christchurch
03-348-8340
How long does shipping take within New Zealand?
Most orders are processed within 1-2 business days. Delivery within New Zealand typically takes 2–5 working days, depending on your location. Large items like massage chairs may take slightly longer.Do you offer installation services?
Yes, we offer installation services for massage chairs, bidets, and other applicable products within certain areas. Please contact us to confirm availability in your location.What makes Cuckoo rice cookers special?
Cuckoo is South Korea’s leading rice cooker brand, trusted by millions of households around the world. Known for their innovation, durability, and precision, Cuckoo rice cookers go far beyond basic cooking. They use advanced smart pressure technology that allows for perfectly cooked rice, porridge, mixed grains, GABA rice, and even dishes like slow-cooked stews or steamed vegetables — all with just the touch of a button.
Many of our Cuckoo models feature both Korean and English language settings, making them easy to use for local New Zealand customers. With intelligent features such as voice navigation, auto-cleaning, and multiple safety mechanisms, Cuckoo rice cookers are designed to simplify your cooking while enhancing flavor and texture.
Whether you’re a busy professional, a growing family, or someone who simply loves Korean cuisine, a Cuckoo rice cooker offers unmatched quality and convenience. At Hi mart, we offer a curated selection of the latest models, all backed by local warranty and support.
Why choose Bodyfriend massage chairs?
Bodyfriend is a global leader in wellness technology. Their massage chairs use advanced medical research and premium materials to deliver therapeutic relaxation. Many models include voice control, full-body air massage, and zero-gravity features.Are the bidets suitable for New Zealand bathrooms?
Yes, absolutely. The BidetWorld bidets we offer are carefully selected to be fully compatible with New Zealand plumbing standards and electrical requirements. Whether you live in a newly built home or an older property, our bidets are designed to fit most standard toilet types commonly found in New Zealand.
Our electric bidets come equipped with dual voltage capabilities or are adapted for local power specifications, and they include features like heated seats, warm water cleansing, air drying, and adjustable nozzle positions for enhanced hygiene and comfort. Non-electric models are also available for simpler installations.
We understand that installing a bidet may be new to many New Zealand households, which is why we provide detailed installation guides and offer customer support throughout the setup process. In Auckland and select surrounding areas, we also offer professional installation services upon request.
BidetWorld is one of the most trusted names in Korean hygiene technology, known for its focus on cleanliness, water efficiency, and user-friendly design. A bidet is not just a luxury — it’s a sustainable, health-conscious upgrade to your bathroom that enhances daily life for people of all ages.
If you're unsure which model is right for your toilet or household, feel free to contact us. We're happy to help you choose the best option and ensure a smooth installation experience.